Last Updated:  27 October 2025

At Univentory, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Information Technology Act, 2000, and applicable Indian data protection laws.

1. Who We Are

Univentory is a warehouse management and inventory software platform that helps businesses streamline their operations. We provide cloud-based solutions for inventory tracking, order management, and warehouse automation.

Contact Us:

• Email: support@univentory.ai

2. Information We Collect

Personal Information:

• Name, email address, and phone number
• Company name and business details
• Billing address and payment information
• Account credentials (username and password)

Business Data:

• Inventory and product information
• Order and shipment records
• Customer and supplier details
• Warehouse and stock data

Technical Information:

• IP address and device information
• Browser type and operating system
• Usage patterns and platform interactions
• Log files and error reports

3. How We Use Your Information

We use your information to:

• Provide Services: Create and manage your account, process orders, and deliver platform features
• Communication: Send transaction confirmations, support responses, and product updates
• Improvement: Analyze usage to enhance platform performance and develop new features
• Security: Protect against fraud, unauthorized access, and security threats
• Legal Compliance: Meet regulatory requirements and respond to legal requests
• Marketing: Share relevant offers and newsletters (you can opt-out anytime)

4. Cookies & Tracking

What Are Cookies?
Cookies are small files stored on your device that help improve your experience on our website.

Types of Cookies:

• Essential Cookies: Required for login, security, and basic functionality
• Analytics Cookies: Help us understand how you use our platform (Google Analytics)
• Marketing Cookies: Enable targeted advertising on social media platforms

Managing Cookies:
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

5. How We Share Your Information

We do not sell your personal data. We may share information with:

Service Providers:

• Cloud hosting and infrastructure providers
• Payment processors (Razorpay, Stripe, PayPal)
• Email and SMS service providers
• Analytics tools (Google Analytics)
• Integration partners (Shopify, Amazon, WooCommerce, shipping carriers)

Legal Requirements:

We may disclose information when required by law, court orders, or government requests.

Business Transfers:

If Univentory is acquired or merged, your data may be transferred to the new entity.

With Your Consent:

We’ll share data with third parties only when you explicitly approve (e.g., integrations you enable).

All third-party partners are required to protect your information and use it only for specified purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure cloud storage with encryption
• Role-based access controls
• Regular security monitoring and updates

Your Responsibility:
Use strong passwords, enable authentication, and keep your login credentials secure.

Note: While we take security seriously, no system is 100% secure. You use our service at your own risk.

7. Data Retention

• Active accounts: We retain your data as long as your account is active
• Closed accounts: Personal and financial data deleted within 90 days 
• Legal requirements: Some data may be kept longer for legal or regulatory purposes

You can request data deletion by emailing support@univentory.ai. We’ll process your request within 30 days.

8. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update inaccurate or incomplete data
• Delete: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails anytime

To exercise your rights: Email support@univentory.ai with your request. We’ll respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites or integrate with third-party services (Shopify, Amazon, payment gateways). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

10. Children’s Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect information from minors. If you believe a minor has provided us with information, contact us immediately at support@univentory.ai.

11. International Data Transfers

Your data is primarily stored on servers in India. Some service providers may process data internationally (e.g., cloud hosting providers). We ensure adequate safeguards are in place for any international data transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be notified via:

• Email to your registered address
• Notice on our website
• Updated “Last Modified” date

Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

For privacy questions, data requests, or concerns:

• Email: support@univentory.ai

Response Time: We aim to respond within 48-72 hours during business days.