Last Updated: 27 October 2025

Welcome to Univentory! These Terms and Conditions outline the rules and regulations for using our warehouse management platform. By accessing our website or using our services, you agree to comply with these terms.

1. About Our Services

Univentory is a comprehensive cloud-based platform that helps businesses manage their:

• Warehouse operations and inventory tracking
• Order processing and fulfillment
• Multi-channel sales integration
• Purchase management and supplier relations
• Shipping and logistics coordination

Our platform is designed to streamline your operations and help you scale your business efficiently.

2. Account Registration & Usage

Creating Your Account:

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your login credentials
• Each account is for single business use unless otherwise agreed

Acceptable Use:

• Use our platform only for lawful business purposes
• Do not attempt to hack, disrupt, or reverse-engineer our systems
• Do not share your account with unauthorized users
• Respect the intellectual property rights of Univentory and other users

Account Security: We recommend using strong passwords for authentication. Notify us immediately at support@univentory.ai if you suspect unauthorized access.

3. Subscription Plans & Billing

Payment Structure:

• We offer monthly and annual subscription plans with different feature tiers
• All prices are displayed in INR (Indian Rupees) and exclude applicable taxes
• Payment is processed through secure third-party payment gateways
• Your subscription automatically renews unless cancelled

Billing Cycle:

• Monthly plans: Billed on the same date each month
• Annual plans: Billed once per year with discounted rates
• Pro-rated charges may apply for mid-cycle upgrades

Price Changes: We reserve the right to modify our pricing with 30 days’ advance notice via email. Existing subscribers will maintain their current rate for the remainder of their billing cycle.

4. Cancellation & Refunds

How to Cancel: You can cancel your subscription anytime through your account dashboard or by contacting support@univentory.ai.

Refund Policy:

• Monthly subscriptions: No refunds; service continues until the end of your current billing period
• Annual subscriptions: Refunds considered on a case-by-case basis within 14 days of initial purchase
• Free trials: Cancel anytime during the trial period with no charges
• Refunds are processed within 10-15 business days to your original payment method

Exceptions: Refunds may be provided in cases of technical issues preventing service use, as determined by our support team.

5. Data Ownership & Usage

Your Data Belongs to You: All business data, inventory records, customer information, and content you upload remains your property. We act only as a secure storage and processing service.

How We Use Your Data:

• To provide and improve our platform services
• To generate insights and analytics for your business
• To ensure platform security and prevent fraud
• To communicate important updates and support messages

6. Privacy & Security

Our Commitment: We take data security seriously and implement:

• 256-bit SSL encryption for data transmission
• Regular security audits and vulnerability assessments
• Secure data centers with physical and digital safeguards
• Role-based access controls within your organization

7. Intellectual Property Rights

What We Own:

• The Univentory platform, software code, and technology
• Our logo, trademarks, and branding materials
• All content on our website (text, images, videos)
• Platform features and functionality

What You Can’t Do:

• Copy, modify, or distribute our software
• Use our trademarks without written permission
• Create derivative works based on our platform
• Remove copyright or proprietary notices

8. Service Availability & Support

Uptime Commitment: We strive for 99.5% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance.

Support Services:

• Email support: support@univentory.ai (24-48 hour response time)
• Live chat support during business hours (for premium plans)
• Knowledge base and video tutorials available 24/7
• Dedicated account manager for enterprise customers

Service Limitations: We are not liable for service interruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party service failures.

9. Limitation of Liability

Important Legal Protection: To the maximum extent permitted by Indian law:

• Univentory is provided “as is” without warranties of any kind
• We are not liable for any business losses, lost profits, or data loss
• We are not responsible for third-party integrations or services
• You agree to use the platform at your own risk

What This Means: While we work hard to provide reliable service, we cannot be held responsible for every possible scenario. This protection allows us to offer affordable pricing while maintaining quality service.

10. Termination of Service

We May Suspend or Terminate Your Account If:

• You violate these terms and conditions
• Your payment fails and remains unresolved for 15 days
• You engage in fraudulent or illegal activities
• You abuse our platform or harass our staff

What Happens After Termination:

• You’ll receive 7 days’ notice (except for serious violations)
• You can export your data within 30 days of termination
• No refunds are provided for early termination by us
• All outstanding payments become immediately due

11. Updates to Terms

Changes & Notifications: We may update these terms periodically to reflect:

• New features or services
• Legal or regulatory changes
• Improvements to user experience

You’ll be notified via email. Continued use of our service after changes means you accept the new terms.

12. Governing Law & Dispute Resolution

Legal Jurisdiction: These terms are governed by the laws of India. Any legal disputes will be resolved in the courts of Ahmedabad, Gujarat, India.

Resolution Process:

1. Contact our support team first to resolve issues amicably
2. If unresolved, both parties agree to attempt mediation
3. Legal action should be a last resort

13. Contact Information

Need Help or Have Questions?

• For Any Inquiries: support@univentory.ai